In mid-March, the COVID-19 shutdown left a large number of people in need of support. People lost their income, seniors and those with health risks were forced to isolate, and information was changing daily.
As with many crises before, the role of 211 Ontario as the front door to community programs and services became more apparent and more important. In fact, 211 became a trouble shooter for people, services and systems that were overwhelmed with challenges.
Our six-month report lays out how we rose to the challenge. I believe our resilience, ability to adapt, change and advance makes 211 Ontario stronger to not only help the province manage a second wave of COVID-19, but future crises as well.