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How to access help during COVID-19

How We Help

211 Ontario can help you find support during COVID-19

211 Ontario is your primary source of information on government and community-based social services.

Things are changing quickly during this unusual time, but our team is committed to providing accurate and up-to-date information to Ontarians about responses to the novel coronavirus.

Programs and services to help you through this pandemic

  • Do you feel overwhelmed or anxious about COVID-19? Do you want information on mental health services to manage those feelings?
  • Are you experiencing financial pressure because of self-isolation measures?
  • Do you have questions about applying for financial support?
  • Do you need help getting groceries or running errands while you are at home sick or self-isolating?

Community Navigators are ready to take your call 24 hours a day, 7 days a week in 150 languages. Just dial 2-1-1.

You can also text 2-1-1 Monday to Friday from 7am to 9pm or access our live chat during those same times here.

Try the Search Help Tool on our website at 211ontario.ca.

For a list of priority services that are helping vulnerable people in the York, Peel, Toronto and Durham Region click here.

Are you a service provider? Contact us here with updates.

What should I do if I think I have the virus?

If you develop symptoms of the 2019 novel coronavirus, call Telehealth Ontario for medical advice at 1-866-797-0000 or contact your local public health unit. Be sure to mention your symptoms and your travel history, including the countries you visited.

Don’t know your local public health unit phone number?  Call 211 for the number.

If you need immediate medical attention, call 911 and mention your travel history and symptoms.

If you are looking for resources to help you cope with stress, call 211.

211’s Toll-free line: 1-877-330-3213
211’s TTY line: 1-888-340-1001

Municipal Updates

Federal and Provincial Updates


211 Needs Data

211 is committed to identifying needs and unmet needs of Ontarians through the COVID-19 pandemic.